Fiber Installation Policy

The 186Fiber Installation Process

Here's a step-by-step overview of what happens when we bring fiber to your home or business:

1. Address Verification & Service Options
   After your initial inquiry, we'll confirm your address and available plans. We'll classify your location as "On-Net" (standard installation) or "Off-Net". You'll review and agree to our Acceptable Use Policy and Terms of Service.
2. Site Survey (You Must Be Present)
   A technician will visit to plan the optimal fiber route from your property to our nearest network point. Please identify any underground features (septic systems, sprinklers, invisible fences, etc.). You'll approve the route, estimated costs, and sign our liability waiver.
3. Utility Marking (Miss Dig / 811)
   We notify Miss Dig to mark public utilities (typically within 3 business days). Do not disturb these markings — they're essential for safe installation.
4. Installation Day
   Our team installs the fiber line, exterior termination box (with ONU equipment), runs interior wiring, and sets up your router. See details below for what's included.
5. Account Activation & Payment
   We'll set up autopay with your credit card. First month's service + installation fees are due before the technician departs. You'll get portal access (username = your email) for managing your account. Need help? Call 888-299-0071 or use our contact form.
6. Post-Installation Responsibility
   For any future digging, always call 811 (Miss Dig) and notify 186networks. You're responsible for damage to buried lines on your property.

Standard Installation Inclusions (On-Net Locations)

Pricing and inclusions vary by service area — confirm with our sales team.

• Up to 300 feet of fiber cable (some areas may vary)
• Buried cable at 6–24 inches deep (adjusted for soil conditions)
• Exterior fiber termination box with 186networks ONU equipment
• One wall penetration (drill hole from exterior to interior)
• Up to 50 feet of interior Ethernet cable
• Optional (but recommended) 186Fiber rental router installed and configured at no extra charge during setup. If you prefer to use your own router, we can connect it, though additional configuration fees may apply.

Additional Charges (If Required)

• Fiber cable over 300 ft: $1.00 per foot
• Hand spading: $75 for first 75 ft, then $1.00/ft
• Directional boring: $300 for first 30 ft, then $10.00/ft
• Ethernet cable over 50 ft: $1.00 per foot
• Post-install service calls: $90/hour